What to post on New Year's Eve
Everyone posts "Happy New Year". The ones worth reading say thank you, and make the year ahead about the customer, not themselves.
Every day between now and then that is worth a post
Not one a day. These are the ones that do a job. What each is for is underneath it.
4 days, all free.
The day itself is always one of them.
- One line, no photo: "Something is planned for the 31st."
- Photograph nothing yet. The wait is part of it.
- While you work: which dad would ask for a spooky colour spray for the kids? Note the name.
- The pumpkin in the window before it is carved.
- The kids' cut offer half-written on the board behind you.
- While you work: ask two Saturday dads if they would book the 31st.
- The first kid with the Halloween colour, from behind, with the cape on.
- The chair by the window with the carved pumpkin on the counter.
- While you work: count the Saturday slots left and write the number down.
- Morning: what is still free today, with the opening time in the picture.
- Late afternoon: the last of it, "two chairs left till six".
- While you work: one photo of the busiest moment for next year.
Make the customer the hero
Donald Miller's idea is that the customer is the hero of the story and your business is only the guide. New Year is when businesses most want to talk about themselves, their year, their plans. Flip it, make the post about your customer's year ahead, and you become the shop that helps them get there.
Donald Miller, author of Building a StoryBrand · Building a StoryBrand, Donald Miller
The questions people ask
- Should I post right at midnight?
- Only if it's genuine. A heartfelt line as the year turns is lovely; a scheduled greeting that could be from anyone isn't worth much.
- Is New Year's Eve a selling day for me?
- For pubs and cafés open on the night, yes, say what's on. For most others it's a goodwill day, and the payoff lands in January.
- What do I actually say?
- Thank the people who kept you going, and wish them well for their year, not yours. Sincere and short beats clever and long.